Employees not showing up under Supervisors
We have recently had an issue where a supervisor with 8 employees underneath them went in to the reports section, chose Individual Expense Report Form and could only see half of their emloyees listed below.
We came to notice this because an employee had submitted a expense, and I as the administrator could see where it was submitted but never approved. When i went to the supervisor they said they never received the expense form, and it was not in thier Expense List.
I checked the setup and routing and everything looked fine. We have no idea where it went, as it is still showing only "submitted" but is not showing up in the supervisors email or expense list so that they can approve it.
Plus this person is also missing under their reports section.
Seems to only be an issue with the expense portion of the software.
Hi!
Thank you for reporting this problem. We may need to remote login to your machine to diagnose this problem. Please call me at the number given below (in my email signature) and I will have somebody look at this problem immediately.
When the expense enters the workflow, it cannot be edited. In order to reroute the expense, please try the following:
- Login as Administrator
- Click on Expense > Admin > Manage
- Select User and then the date range for the expense
- Select the appropriate expense and then click Reroute to me.
- Check in your inbox for expenses, the rerouted expense should now be in your inbox.
Note: The same process can be followed for deleting an expense.
This was very helpful. Thank you.
