Reminder e-mails for timesheets
In the releasenotes for 8.2.1 we read:
Enhancement: Ability to automatically send emails to the people who has not submitted their timesheet. (Can be configured in profile screen from Admin)
I've found the place, turned it on to "after 1 day" ... but no e-mail gets send. Is there anything else that needs to be set up?
When would the e-mail be sent? i.e. the week ends on Sunday, would the e-mail go out ... when?
Do we need to run an automatic job?
Thanks for any help and pointers.
Tom
There is no need to run a separate background process. If you selected after 1 day, it should be sent next day (24 hours past the timesheet submission date).
If you are not receiving emails, have you checked that the SMTP email is set up correctly? You can go to
https://your-ip-address/officeclip/systemtest.aspx (if you are using the hosted version then skip this step), and test if your SMTP server is working.
If SMTP is working and emails are still not going please send us an email (ocsupport@officeclip.com) and a developer will help you fix the problem.
