What if OfficeClip does not start upon installation

#1 · November 27, 2025, 4:04 am

There may be many reasons why OfficeClip does not start upon installation, follow these sequence:

Try to run https://server-name/officeclip/systemtest.aspx (where server name is the name of the OfficeClip server (or its ip address)).
If the Step 1 gives any error, then try to follow onscreen instructions to solve the problem. If it still does not solve then try to run: https://server-name/officeclip/enterbugs.html
If the Step 2 fails then switch off all the virus protection on your system and try the Step 2 again.
If Step 3 fails, go to Control Panel -> Administrative Tools -> Internet Information Services and then expand the left menu to go to the Default Web Site. Find OfficeClip virtual directory below it. Click the right mouse button on OfficeClip and click on Properties.
Click on the Directory Security Tab and then click on the Edit button in Anonymous Authentication section.
Make sure that the Anonymous Access and Integrated Windows Authentication is checked.
Click on the ASP.NET tab and make sure that the ASP.NET version is set to 2.0.50727
Close this window and then click on the ASP.Net tab and make sure that the asp.net version is set to 2.0
Try running Step 1 again.
If it still does not work then zip all the logfiles at c:\program files\officeclip\8\log folder (for installation at default location) and send it to OfficeClip Support at (ocsupport at officeclip dot com) with as much detail as possible. OfficeClip will be pleased to provide you with free installation support.